Hotel digital profiling: reality or fantasy?

Posted by: Chris Atkin
12 May 2010
Would you believe it, but this is a reality today. Iris software solutions provide a unique guest room system that offers all the things mentioned in Roger's article and much more. The platform ultilises the Apple iPad as a guest interface device. Using Apple unique touch screen capabilities and delivering standard applications such as Mail, Web, Photos, Music and Video. The iRiS Personal Valet software enhances the guest experience by providing a multi-lingual, interactive, mobile, integrated platform enabling guest to find any service they are looking for in there preferred language. The software is built to offer basic hotel information and concierge services, as well as, room service, in room shopping, city guide, room and multi-media controls. Dispensing the need for paper in the guest room, ending the endless search for the right light switch and offering information about the city that previously a visitor would have to trawl through endless magazines, brochures and flyers to find what they want. The solution is designed to provide value to whoever utilises it, the hotel operator, the guest, the owner and the service providers, bars restaurants and nightlife in the city. Iris is fully integrated to systems such as PMS, POS, BMS, RMS, Loyalty databases, financial systems, internet. Hotels can bespoke the solution and brand the hardware and software to their own requirements. The solution is cost effective and can return an aggressive ROI dependent upon each customers' efforts to integrate the solution into there DNA. To learn more or see a demonstration visit us at The Hotel Show Dubai, Hall 7, Stand B321 from 18th to 20th May 2010. Regards Chris Atkin Iris Software Systems +971505519143