With some careful planning, your unmanned health club can be appealing for guests, safe to use and a valued hotel leisure facility, says Derek Burke, Dubai-based Precor sales director
In today’s challenging financial climate, hospitality businesses often have to balance delivering high standards of customer service with working more efficiently and minimising overheads.
The hotel’s fitness facility is often the first area to be affected and it’s not uncommon for gyms to be unmanned. It’s a decision which ensures that, whilst the hotel is providing the expected level of leisure facilities to guests, staffing costs are kept within acceptable levels and profit margins aren’t squeezed.
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However, leaving a fitness facility unmanned brings with it the challenges of maintaining the standard of care for guests, ensuring health and safety requirements are met, and still delivering exceptional customer service in what is undoubtedly one of the most important areas of your offering.
The good news is there are plenty of practical solutions that are easily implemented and will ensure your fitness facility, despite being unmanned, will be able to exceed your guests’ expectations.
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