The Oetker Collection's senior vice president of development in the Middle East and Africa, Samir Daqqaq, chief financial officer, Dr. Timo Gr?nert, and chief executive officer Frank Marrenbach.
Ultimately, expands CEO Frank Marrenbach, “we try to create perfect moments”. He wants his guests to use the hotels to find themselves and “focus on you”, but also to “find others” and enjoy the harmony.
“If as a hotelier you create this perfect moment you will never discuss about price because it’s priceless and this is what we do,” says Marrenbach.
“We as hoteliers have one duty; we have to find out what you want and offer what you want,” he adds.
At Palais Namaskar, for example, in partnership with the owner and creator Philippe Soulis — who moved from France to Marrakech for five years to develop the hotel — and designer Imaad Rahmouni, a former associate of Philippe Starck, the “philosophy behind the property is to provide guests with a magical and unique setting in which to disconnect from the world”.
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The gardens feature cascading waterfalls and lakes, plus 16 pools, the restaurants are stylish with stunning views and a range of excursions are available.
In addition, to take total control of the guest experience, the resort has its own Falcon 900 LX jet, which offers luxurious flights for Palais Namaskar guests from Casablanca Airport to Marrakech in just 30 minutes and can also be utilised for transfers to other Oetker Collection properties as well as any long haul destinations flying non-stop from New York, Moscow or Dubai.
This has all been achieveable thanks to the partnership with Soulis, explains Marrenbach.
“We prefer to work with real people. While there are good financial institutions, we believe that personal engagement is absolutely necessary to come up with something special. If you just delegate things to others, the result might be good but not perfect.”
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