Franklin Kiamco. Franklin Kiamco.

Franklin Kiamco, Kempinski Hotel Mall of the Emirates

About Franklin
Franklin Kiamco joined Kempinski Hotel Mall of Emirates in August 2009 in the position of Health Club Supervisor and Fitness Instructor and was promoted to Health Club Manager in August 2011. Prior to joining Kempinski, Franklin worked as a Health Club Supervisor and Fitness Instructor for Arabian Courtyard Hotel and Spa in Dubai and earlier on in his career he was the Operations Manager for D’GYM in Cavite, Philippines. As Health Club Manager, Franklin is responsible for the day-to-day operations of the K Wellness Health Club at the hotel and manages a team of seven fitness professionals. As part of his managerial duties he takes care of the staff schedules in order to maximise productivity and minimize payroll costs. In addition he is responsible for the promotion of the programs and services offered by the club, provides fitness instruction and dietary guidance to club members and ensures they adhere to their fitness regimes, all whilst maintaining the highest health and safety standards. Franklin is a certified Fitness Trainer by the International Sports Science Association (ISSA) UAE, he holds the Central YMCA Qualification, and is a trained Lifeguard, First Aid and CPR provider, certified by the American Red Cross. He is a member of the Association of Fitness Professionals of the Philippines (AFPP), the Philippine Bodybuilder’s Association, Inc (PBBA) and the Bouncer Association of the Philippines, and is trained in self-defense, sports conditioning and core conditioning principles, dietary consultancy, body composition analysis and body building principles.

Above and beyond the call of duty
Franklin Kiamco is the perfect example of someone who leads by example. The following are a few examples on how he excels in his role. His adherence to high quality standards enables him to achieve and maintain a 95.5 percentile score on the quality standards as per the Leading Quality Assurance audit done at the hotel last May 2012. He was also named ‘Best Team Leader 2011’ at Kempinski Hotel Mall of the Emirates based on his outstanding performance. Franklin has successfully increased memberships at the Hotel’s Health Club by 20% through creative up selling and customer loyalty, which has led to a direct increase in Health Club revenues. He has also led the initiative to increase the Health Club’s service offering and launched swimming lessons at the hotel’s pool through certification of one of his lifeguards by the American Swimming Coach Academy. Franklin puts his training as a lifesaver and fitness instructor to use in ways that go far beyond his official duties and responsibilities. For example, Franklin has organized the ‘Inter-Hotel Fun Games – The Ultimate Fitness Challenge’ for the past two years, which involved employees from 15 hotels in Dubai. This Fitness Challenge features competitions in different fitness skills including box jumping, shuttle runs, push ups and obstacle courses. With the support of the Dubai HR Network, he will also be organizing this year’s challenge, which is due to take place after the summer. Franklin is also the go-to guru for all staff at Kempinski Hotel Mall of the Emirates who often consult him on issues relating to fitness and health. He provides advice and guidance on a range of topics from daily fitness and basic nutrition to vitamin & mineral supplementation and strengthening exercises, particularly focused on employees that are involved in tasks that require physical exertion, heavy lifting or the stamina to work long hours. In addition to his daily duties and managerial responsibilities, Franklin is heavily involved in staff training and conducts regular training sessions for Health Club staff to enable them to perform according to the highest standards of hygiene and safety and to offer superior customer service. As a professional lifeguard certified by the American Red Cross and a trained CPR provider, Franklin supports the swimming pool staff in the absence of regular lifeguards and during busy hours, offering additional support and immediate care at the swimming pool area. Franklin’s professional first-aid and CPR training enables him to treat minor cuts and bruises or sudden illnesses among guests whenever the need arises and he conducts refresher training courses for the hotel’s lifeguards and gym instructors every six months.

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Testimonials for Franklin
“Franklin’s proactive attitude – with regard to all his professional duties and responsibilities ‒ have led him not only to meet all the targets for 2010, but exceed them. In addition to pushing himself to perform, he is a great team motivator which enables him to elevate the performance of all the people he works with on a daily basis.” Steffen Eisermann

“Despite the fact that performing life-guard duties falls beyond the scope of his job, Franklin is always ready to lend a hand whenever we need the extra help. His lifeguard training and quick instincts make him particularly helpful in supervising kids at the pool during busy periods.” Senior lifeguard Paul Raj Stanislaus – Kempinski Hotel Mall of the Emirates

“Franklin’s proactive attitude in all his professional duties and responsibilities, led him to not only meet all targets for 2011, but to exceed them. In addition to pushing himself to perform, he is a great team motivator which enables him to elevate the performance of all the people he works with on a daily basis.” Matyas Bak , front office manager Kempinski Hotel Mall of the Emirates.