Manmohan Singh. Manmohan Singh.

Manmohan Singh,Holiday Inn Dubai - Al Barsha

About Manmohan
Manmohan hails from Punjab in India where at a young age of 17, he joined the India Navy working for 10 years as a leading aircraft mechanic. Upon leaving the Indian Navy in 2003 he worked with his family running a farm as well as a workshop for agriculture equipment. Opportunity knocked when Manmohan moved to Dubai in 2007 as a security officer at the Dubai Marine which after one year gave rise to an opportunity to be sent for training and certification as a life guard and then employment in the same position. . The newly opened, Holiday Inn Dubai Al Barsha in August 2009 gave rise to a position as a pool attendant/life guard, fulfilling his ambition in working in swimming. By March 2011, Manmohan had been promoted to Health Club supervisor overseeing both the state of the art gymnasium and the pool, and being in charge of a team. His promotion was based on his great performance over the 8 months of his employment, his dedication towards the organization and his reliability. Commendations by hotel guests and recognition on the Social Media are proof of his attributes. In fact today, various gym members renew their membership, and keep returning to use our services only because of the rapport that Manmohan has built in understanding the members’ needs and wants. In 2012 Manmohan attended Personal Trainer course and despite of all challenges Manmohan was able not to just pas the assessment but achieved 94% marks. With the certification hotel has now offers personal training session to the valued customers.

Above and beyond the call of duty
Despite of the challenging economic situation, difficult to please guests, Manmohan was just not able to retain difficult built client base, but was able to increase gym membership by 20%. For 2012 Health Club revenue stands 27% over the high set targets. This was not by achieved by accident; Manmohan added the value of offering personal training sessions, offered swimming classes for members and children, and has been instrumental in designing the promotions along with the marketing department. He personally distributes flyers within the hotel local area with the help of his team; maintains excellent service and relations with the existing members and built on the existing customer base as repeat members offering specific individual training advice to each member. Manmohan, on his own initiative keeps visiting the competition and convinced the management to add few heavy exercise equipments for the gym which has became the Unique Selling Point (USP) of our Health Club and gives him confidence to sell and talk about the service which makes us different from the market. He also attended Arabic classes from his own initiative and account to assist Arabic guests with their queries. Manmohan also took the responsibility to put more structure within the department, improve the communication within the team and set targets for each employees of the health club. Being role model, Manmohan has worked extra hours and split shift on his own initiative to make sure the level of service to the members and hotel guests using the gym was maintained to its highest level. Manmohan just not is external customer focused but came up with great idea to offer swimming lessons for colleagues in support of Hotel Go4Gold Endeavour which was aimed at working towards healthy body and healthy mind of our colleagues. He did extra hours and offered swimming classes for colleagues in non-guest hours. 4 of our colleagues who have never been able to go inside the pool now can swim with confidence.

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Testimonials for Manmohan
“Manmohan was asked by the owners to bring back health club memberships at 100 and he did it with the help of his team . He just not did it himself but involved his team members to achieve this goal.” Salima Hussaini, HR director.

“Manmohan is passionate about his job, he is extremely polite and honest.” Amerudin, F&B colleague.