Norma Flores, Cost Controller, Dusit Thani Dubai
Flores is a Dusit Thani Dubai colleague that has benefitted from the hotel’s engagement with the IIP framework. “We discussed a training plan for the career development of each colleague and then received individual training to develop both personal skills and career progression,” she explains.
Revealing the rigorous assessment process of the IIP audit, Flores was required to attend an interview with an assessor in which she was given complete freedom and privacy to express her view of the business. “They asked questions such as how was the team managed and what training was on offer for colleagues,” she adds.
Asked whether the process had helped her grow at the company, she describes her own progressive career path at the hotel. “I joined as casual staff but then the hotel developed my talents,” she says.
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“I started in housekeeping as a room attendant but was given the opportunity of training, which allowed me to move to receivables in Finance and then on to cost controller. Currently, Flores has a one-to-three year plan for progression with financial accounts training on offer.
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