5 top management tips
1. “Make sure you focus on the details and inspect what you expect. If you expect something to happen, make sure that you check that it is going to happen.”
2. “Realise how important the people you work with are, and how important it is to look after them. Be part of a team, understand what each member’s talents are and how you can extract those talents to benefit the whole group.”
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3. “Never forget the importance of the investor. You have to try to see the hotel from their point of view and understand the importance of getting them results. Thinking about the guests is the obvious part, but understanding the person who is putting money into the hotel is also very important.”
4. “Every guest is different, and you should treat every guest as an individual person, not just a reservation number. That way you can deliver to them a personal level of service which excites them.”
5. “Be as creative as possible. Modern hotel guests are, and they will align themselves to any companies and brands which they believe are as creative themselves. If you’re offering something that is attractive to them, then that will seduce the guest to come and stay with you.”
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