Hotel Missoni Kuwait has teamed up with TSA Solutions, the hotel front-desk upselling training and technology solution provider, in a move which reportedly saw the hotel increase RevPAR by 7.2% in Novemnber 2013.
Having recently implemented TSA Solutions' front-desk upselling, training and technology solutions, The 169-room hotel saw one in 10 transactions upsold in the month of November 2013.
Missoni Kuwait General Manager Alfio Bernardini commented: "TSA has a strong training plan for upselling, with innovative techniques to convince customers of the benefits and advantages of enhanced room types.
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“TSA is very good at training staff on how to upsell in a very professional way, while positively impacting guest satisfaction. We also benefit from the strong upsell reporting system and tools that show the ongoing performance of our staff."
TSA claims that it has generated more than $150 million in incremental rooms revenue year-to-date for TSA Solution's hotel partners, with more than 80 hotels in the Middle East currently working with the company.
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