InterContinental Hotels Group has partnered with technology solutions provider Amadeus to enhance guest experience.
The hotel chain aims to tap into the growing importance of consumer technology and look to anticipate and meet changing consumer needs through providing technological solutions at all stages of the guest journey, including planning, booking, and travel.
The first phase of the relationship between IHG and Amadeus will focus on planning and development, which will involve scoping out technologies and solutions that will drive innovation in the industry.
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IHG executive vice president and chief information officer said: “IHG is a brand and consumer driven company. We use insight to anticipate consumer trends and behaviour. We also... invest in relevant technologies to support our brand promise and build a closer relationship with our guests. Partnering with Amadeus will help us continue to do just that. We look forward to working with them.”
Amadeus head of hotel business Jeff Edwards commented: “IHG has a deep understanding of guests and how technology can enhance their experience and adapt to their changing needs and could not be a better partner for us. The marriage of IHG’s unique insight and world class guest care with Amadeus’ technology vision and infrastructure capabilities has the potential to deliver a change in hotel solutions.”
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