Grand Millennium Dubai resident manager Oussama Chalak tells Hotelier how his past experience as revenue manager will help him succeed in his new role
What is your career background?
I graduated with a business degree from Computer International College in Beirut, Lebanon and attained a career development certificate in hotel revenue management from Cornell University.
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I joined the hospitality industry in 2000 with Hilton Worldwide in the reservation and sales department, and then relocated among Hilton properties within the Gulf region between the UAE, Kuwait and the Kingdom of Saudi Arabia.
When did you join Grand Millennium Dubai and what are your main responsibilities?
In 2007 I joined the Grand Millennium Dubai Hotel’s pre-opening team as a revenue manager and shared my expertise and skills for three years, and was then promoted to director of revenue, and then director of rooms and finally my current position as resident manager.
I provide creative business solutions based on my previous expertise and current readings on the development of the market and the industry to foresee future changes, which will allow me to optimise operational efficiency, maximise return on investment, and ultimately achieve the hotel’s goals.
You were previously director of revenue at the hotel — how does the experience aid you in your new role?
Being director of revenue and rooms for four years has added a lot to my career progression and skills. Thorough analysis of the business environment at macro and micro levels is an essential activity for developing my skills and forecasting upcoming trends and economical conditions to maximise overall profitability and success of the hotel.
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