What changes are you hoping to make?
In my new position, I will propose various investments, and training within different areas of operations. The ultimate purpose and goal is to achieve the highest levels of guest experience.
From the instant guests arrive at the hotel premises, with the collaboration of the hotel management team, we will strive to apply new and innovative practices to improve our guest experience as we concentrate on having the guest at “the centre of our world”.
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Furthermore, with operational tasks, I will work on providing result-oriented decisions to take the hotel to a new level.
How do you manage and motivate your team?
Managing and motivating a team is part of being a leader, and over the course of my career, I believe I have been a major support to my colleagues. I will persist in my current role to push my team to set even higher targets for themselves, and I will help them meet those targets.
Granting this empowerment to the team in their current positions will create a deeper motivation and belonging for them with regards to the jobs they are performing, which will encourage them to make bigger decisions and take more calculated risks.
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