If there was one thing you could change about the industry, what would it be?
There are two lines I would change about the industry. The first line is one nearly every hotel in the world uses: ‘Please don’t hesitate to contact us’. I think it’s an aberration to the English language and shouldn’t be used. It’s incredibly clichéd and smacks of insincerity.
The second thing is when people don’t tell the truth about their recruitment process. Nearly every hotel claims they recruit on personality and I’m afraid that’s not always obvious in every hotel you go into.
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What would you say your greatest achievement has been?
I won Acorn Award for the Top 20 people under 30 in the UK hospitality. I was GM of the Park Inn by Radisson Aberdeen that won worldwide Park Inn of the Year in 2013.
What legacy would you like to eventually leave at your hotel?
I’ve always wanted to leave a hotel with more personality than it had when I got there. That’s not a reflection of my personality; that’s a reflection of the personalities of the people that work there. Giving people a platform where nothing’s off the table. I work on the general assumption that if it makes us smile it will make a guest smile.
What one piece of advice would you give to someone starting off in the industry?
To try and get as much out of it as they possibly can. And particularly if they work in a hospitality environment where they are not allowed to express their personality they are wither in the wrong business, or working for the wrong people in the right business.
If you hadn’t gone into hospitality, what do you think you would be doing now?
I would be either a professional golfer or a male model!
What do you like to do in your spare time?
I like playing golf and spending time with my family.
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