Rupprecht Queitsch, CEO, senior partner, INHOCO Group
Now offering his services as a consultant, Queitsch built up more than 40 years of experience in hospitality including 24 years as a general manager.
Among the hotel where he held this position were Paris Marriott Hotel Champs Elysées, The Ritz-Carlton Berlin and JW Marriott Marquis Hotel Dubai, the world’s tallest hotel, which he led the opening of.
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TIP 1
We are in the ‘people business’, serving people, both internal customers (staff / own team), and external customers (guests and key customers). Understanding and acting on their needs, and good communication on all levels and to all stake holders is crucial to success.
It involves both pro-active listening skills (not hearing, but understanding) and to communicate in simple ways on sometimes complex issues.
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