Top tips on becoming a hotel general manager

Rupprecht Queitsch

TIP 2

Balancing five key stakeholders’ priorities:

-Delivering on owner and investor needs and fostering good owner relations; meeting owner priorities are key to any project;

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-Have a winning team, with excellent players, and good labour relations, including respecting local traditions and relations - indispensable success factors for any operation;

-Satisfying guest and top client aspirations and needs – excellent, and pro-active guest and client service and relations are crucial to generate revenues;

-Adhering to company policies, bringing to life the hotel’s brand messages and implanting ethical values - keys to gain competitive advantage;

-Living by family values – it’s a people business and living by personal values (treat others as you like to be treated) will create respect and embed strong leadership qualities.