Q: WHAT FOLLOW-UP SERVICES SHOULD SUPPLIERS AND MANUFACTURERS OFFER?
BHARATH: They should follow up with the property within two months after the sale to receive feedback. If there are any issues they need to be attended to or rectified by analysing the washing procedure and cycles in the laundry.
It is also imperative that the suppliers and manufacturers educate the relevant personnel on washing care and instructions on handling the linen to extend the longevity. Cotton bed linen should sustain 200 to 220 washes before any visible deterioration.
FRANÇOIS: With our business model ‘Smart Lease’, Elite lends its high quality beds coupled with an annual bed sterilisation service on a long-term basis, and charges a fee according to the guest’s overnight stay. Elite remains the owner of the bed, while the hotel has no big investment to plan, and can outsource a big concern to a bedding expert.
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HASSAN: At Intercoil we offer a 10-year warranty for all the products we sell and we are currently working on implementing a new concept — ‘Mattress Housekeeping’. It’s a service included in the initial price of the mattress, including a full cleaning and sanitising process one year after the products have been purchased.
SAMEER: Restonic considers any input, ideas and suggestions from concerned departments, which allows us to supply customised products to raise room standards and deliver the ultimate guest sleep.We provide regular follow-up services for frequent mattress inspection and ensure that their staff follow the mattress care manual for overall performance of the sleep set.
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