“You have so many elements involved in a property like this; it’s not just geared towards the family. You have the family, then the spa experience, the wellness experience, the kids’ experience, the teens’ experience.
“So you want a team that can multi[task] and a team of specialists. What is the guest coming here for? You will have so many scenarios for guest experience here. So equally you need to have associates that are well quipped to cater for those individual needs.”
When Hotelier visited, the resort had 500 staff already, however Golbarg says he expects that figure to eventually rise to 700, or “nearly a Burj Al Arab ratio” [eight staff to one suite].
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The comparison to the Dubai hotel speaks to the confidence Golbarg and the rest of the Banana Island team have; something that enables him to insist that the hotel will be peerless.
“Yes, you can say everyone has nice restaurants, et cetera, but nobody can deliver the facilities and services we have here, together with the recreational facilities.
“Not many properties have bowling alleys, cinemas, surf pools, golf courses and tennis courts. From that angle we’ve been blessed. We’ve been given a Rolls-Royce. The best of the best. Now it is about delivering.”
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