The Ritz-Carlton has launched ((Chime)), a new mobile app to assist meeting planners by allowing them to communicate with conference concierge using an online menu of options on their mobile.
Conference and meeting planners may make service requests, food and beverage changes, audio visual requests, in-room temperature changes, room set-up and scheduling alterations and many other options from a simple touch activated app available on wireless-connected or web-enabled mobile devices.
“The Ritz-Carlton is the leader in luxury meetings globally,” said David Murphy, vice president, food and beverage design and development.
“((Chime)) extends that leadership into digital and mobile, allowing meeting planners around the world to schedule services and request fulfilment prior to and during their events,” he continued.
There is also a text feature which allows meeting planners to give specific and unique instructions during a meeting.
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Once a request is made, the planner will receive a response from the conference concierge confirming receipt of the request and that service is in process.
“Our Ladies and Gentlemen at The Ritz-Carlton around the world strive to create unique, memorable and seamless meeting and event experiences for all guests,” added Murphy.
“((Chime)) anticipates meeting planner needs and supports event teams in delivering extraordinary and personalised service.”
As showcased in the ((Chime)) YouTube video, the meeting planner takes just a few steps to request a new addition to their group meal menu for the next morning.
((Chime)) is available for download at Ritz-Carlton hotels and resorts globally.
It is available in 20 languages globally including Arabic, Chinese, Dutch, English, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish, Swedish, Thai, Turkish and Vietnamese.
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