Mobile Folio is an extension of mobile check in and check out and it allows guests staying with IHG to view their hotel bill in real time on their mobile device, before receiving their final bill during mobile check out, via the IHG app.
Mobile room key technology is also being tested out in the US and this will allow guests to bypass the front desk when checking into their room.
Additionally, the operator is trialling IHG Guest Request, a service which allows guests to make a request instantly through the IHG app.
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The app then uses a platform which logs, assigns and tracks requests, making it clear to hotel staff what the current status is and who is responding.
Another technology, being piloted in a selection of IHG’s China hotels is iBeacon, whereby ‘beacons’ placed in lobbies will pick up on the IHG app being used in close proximity, to identify IHG Rewards Club members.
They will then send information to the guest’s smartphone, including personalised notifications and offers relevant to their stays.
In March, IHG announced that key features of its IHG Translator App would be available for Apple Watch.
By speaking directly into the watch, or selecting from a range of pre-loaded common phrases, the app gives travellers access to on-demand translations from English into 13 different languages.
This builds on the success of the IHG App for mobile, which has received more than 4 million downloads since its launch.
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