A group of 20 key positions from the Coral Beirut Al Hamra Hotel’s front office, service, and housekeeping departments are currently undergoing comprehensive training programmes conducted by the Lobster Ink Online Training.
Coral Beirut Al Hamra general manager Hartmut Grauel said that staff knowledge and education is a critical component to any business model. He said: "However, it becomes even more critical for people working in the hospitality industry as guests’ expectations are always high."
Grauel added: "Front office, housekeeping, and F&B are the three most important pillars of any organisation in hospitality industry. Refreshing staff’s knowledge is vital for them to deliver the service in a manner that meets the guests’ expectations. I am confident that this session with Lobster Ink will be helpful in advancing our operational standards.”
Lobster Ink is the hospitality education system that educates staff and management within hospitality industry worldwide, using the most detailed, high-definition courses on international skills, international standards and product knowledge.
The training programme not only formally endorses the participants’ qualification but also recognises the high quality standards they deliver.
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