Hotelier catches up with Robert Jones, managing director of popular Dubai coffee purveyor Coffee Planet, who shares the company’s latest news and why he’s proud to be an official sponsor of the Hotelier Middle East Great GM Debate, taking place 8 September.
Coffee Planet was recently chosen as one of the 2015 Superbrands of the UAE, joining six other F&B brands and is a well known source of caffeine for UAE residents.
Why is it important to Coffee Planet to support the Hotelier Middle East: Great GM Debate?
Exceptional industry events, such as the Hotelier Middle East: Great GM Debate is an outstanding platform to discuss and drive innovative coffee solutions for the ever growing hospitality industry, here in the Middle East.
At Coffee Planet, we provide extensive solutions to the foodservice industry including hotels, offices, restaurants, catering companies, airlines and much more. We work to provide the right combination of market leading equipment and the freshest, locally roasted premium coffee, to enable us to serve the perfect solution every time, to exceed our customer’s expectations and to fulfil a niche in the market for diverse coffee needs.
What do you think are the main challenges facing UAE hotel GMs in 2015?
Hotels in the UAE market continue to face stiff competition, which will grow along with the industry. To keep up with such competition, quality and a focus on the customer will remain paramount to enhance an overall stay and experience.
To harness a hotel or hotel groups service, differentiation is key by working with home-grown and local brands to create a high-quality, authentic experience which stands out from the crowd.
As a true crop to cup company, we recognise consumers are becoming more discerning down to the finest details including coffee knowledge and taste, which we aim to meet with our holistic approach to complete coffee solutions for hotels, restaurants and catering companies alike.
What most excites you about the UAE hotel industry in 2015?
Witnessing a focus on attention to detail, specifically on quality from our HORECA customers, we look forward to working closely with existing and new hotel partners this year, to enhance their service and quality portfolio with our tailored coffee solutions.
| Advertisement |
What are the main topics you expect to come up at the Hotelier Middle East: Great GM Debate?
Looking at the challenges facing the hotel industry, we expect to see quality and service at the forefront of discussion.
Catering to these discussions and hotel needs, we aim to exceed the expectations of our customers through the provision of service excellence. Our philosophy is uncompromising commitment to customer satisfaction through open, transparent and accurate communications every step of your coffee journey with us, as well as serving up technical competence and in house training, where required.
What are the latest product launches from your company?
Marking our 10th anniversary, we started 2015 in a huge way with the launch of our single serve foodservice capsule range, compatible with Nespresso machines, which now provides both the foodservice industry and offices a consistent, efficient and speedy solution to freshly roasted coffee. Available in four distinct taste profiles and roast strengths crafted by our expert Roastmaster, each capsule caters to a host of consumer palates.
As part of our continued efforts to provide complete coffee solutions, we also offer an extensive range of machines from leading manufacturers and new to product line includes the recently launched VA388 Victoria Arduino Black Eagle espresso machine that combines tradition and experience with breath-taking innovation, high technology and superb reliability.
What other news can we expect from your company in 2015/2016?
Our plans continue to focus on maintaining our passion and precision for coffee, while increasing our presence in the market through more franchise and brand export opportunities around the globe.
We are in the process of expanding our roastery, which will double in size, to cater to our growth as we expand regionally as well as globalising our local brand. Coffee Planet coffee is only roasted to order in small batches to guarantee quality coffee from our HACCP and UTZ certified roastery in the UAE.
New and exciting single origins will also join our existing single origins product offering, as consumers continue to look for and experiment with delicate nuances and flavours found in single origins.
Search our database of more than 2,700 industry companies
