What are the key factors a hotel must consider when purchasing software and technology products?

AMIT SHARDA: I believe technology products should optimise hotel sales and revenues. This can be achieved by increasing operational efficiency, resulting directly from the use of better software. Hoteliers should ask how well the software will aid management, and hence improve revenue contribution from repeat guests while enabling the hotelier to better manage the business.

MANIT NARANG: Technology should be modular and upgradeable so they don’t have to reinvest the full amount again when technology develops. Purchasing from a reliable and trusted provider with a reputation in the market and good local support is absolutely key.

SANJIT BARDHAN: With technology advancing rapidly, one of the major factors that hotel owners and operators should consider is ‘future-proofing’ themselves. Having been involved in various hotel projects in the Middle East, the biggest pain-point that hotel owners have today is reinvesting in technology much earlier than previously anticipated or budgeted for.

MORGANE RAMI: The key factors a hotel must consider when purchasing software and technology products are all based upon efficient solutions for hotel operating. This will include room management, staff activity, building monitoring, energy efficiency, comfort and simplicity for end user and aesthetics of in room equipment.

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What are the biggest needs of your customers that your products address?

AMIT: We have found that our customers want to deal with just one information technology vendor. Our application is tightly integrated and therefore reduces lots of manual intervention, providing better controls and reducing the total cost of ownership. Our applications are also functionality rich, easy to use and require minimal training.

MANIT: The biggest needs of customers consistently relate back to the latest technology and the desire for reliability, aesthetically pleasing design and highly responsive customer support. Our solutions are also designed to specifically address the need of offering a safe and user-friendly environment.

SANJIT: The biggest need today is safety. With internal and external threats becoming very common, hotel operators must ensure that safety of their guests and employees is top priority. Our products are world renowned and are used by some of the leading hotel chains. Arecont Vision’s surveillance cameras provide users with high definition video that security operators can use to address their security needs.

MORGANE: Our guest room management system provides design, ease of use and customisation, while controlling the maintenance and operational costs. The biggest needs of our customers require obtaining a complete solution, flexible, simple to install and studied for hospitality verticals.

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