How do you maintain a balance between price and quality?

AMIT: Our operating costs are rising and competitive pressures are driving revenues down. Our corporate philosophy does not allow us to compromise on services, regardless of price. We are glad that our philosophy has paid off. After years of following this method, we now have a positive brand image and customer loyalty that helps us grow, in spite of pricing pressures.

MANIT: While competitively priced, our solutions are known for their high quality and offer increased value over the years thanks to their unmatched durability and upgradability. Customers can therefore gain long-term financial benefits as a result of the decreased need for maintenance or costly door lock upgrades.

SANJIT: There is no doubt that better quality products are higher priced. However, we understand this theory very well, and take it into consideration on a daily basis. The four steps that allow us to maintain the balance between price and quality are education, product selection, smart designs and support.

Morgane: Maintaining a balance between price and quality requires simple products that guarantee competitive pricing, but also comfort for guests and efficient usage by hotel staff. Quality is guaranteed also by our experience in building systems.

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What aftersales services do you offer?

AMIT: Our value proposition is that we will provide our customers benefits and return on investment. Therefore we provide 24x7 support to our customers for mission critical applications like property management systems and interfaces. We provide free upgrades to customers who have signed our service level agreement. We also visit our customers and conduct site audits too.

MANIT: As part of our service level agreement, we provide all customers with 24x7x365 support. We also offer on-site support in the vast majority of markets that we operate in globally. SANJIT: We have a large pre-sales, post-sales and field-applications team that are available to our customer base 24x7. We follow the principle of ‘Follow the Sun’. Due to this, a customer will always be attended to at any given point of time in the day, wherever they are based. For Middle Eastern, African and Indian customers, we have technical and after-sales support staff based in UAE, India, Lebanon, South Africa.

Morgane: We offer support locally and remotely to guarantee reactive intervention, this includes local technical assistance to ensure the best aftersales services are provided to clients.

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