Hospitality industry training budgets in the Middle East fell in 2016 compared to 2015 for a majority of operators – averaging just 2% of payroll.
That is according to the findings of the second annual Hotelier Middle East Human Capital Report, which is now available to purchase.
Some 55% of the respondents to the Hotelier Middle East HR Leaders Survey said their training budgets for 2016 were forecast to be below those of 2015.
And, while some hotel training budgets were as much as 5% of the property payroll, others were as low as 0.5% - the average is 2%.
Although online training is increasingly cited as an important trend in the hotel business, for most respondents it accounts for less than 10% of their overall training budget. For just one company among the 54 in the research group does internet-based learning and development account for more than half of their training expenditure.
The top two training priorities for hotels in the Middle East were named as: operations (73%); and company/brand standards (64%).
The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people.
For more insight into the opportunities and challenges identified by senior HR leaders in the region’s hospitality industry, follow this link to preview and purchase the Hotelier Middle East Human Capital Report.
| Advertisement |
Search our database of more than 2,700 industry companies
Feb 6, 2017 , Nigeria
You can take the man out of service but you cannot take service out of the man if you expect him to pay you well. Guests pay more for personal services than inanimate services or services devoid of human interactions. It is a natural phenonmenon and cannot be replaced with robots.
Nov 15, 2016 , Nigeria
It is rather becoming interesting that Hotels are reducing Training budgets when they should really be increasing it. As room numbers and Brands rooms increase in the Middle East, so competition shall be getting keener which means there should be better training especially in Interpersonal & Gue...