Mohammad Kaddoura, director of rooms, The H Dubai
Set to become one of the company’s GMs, Emirati Mohammad Kaddoura has worked with The H Dubai since 2012. He became director of rooms two years ago - overseeing the front office, concierge, valet, guest services and housekeeping functions. In one year, he has played a pivotal role in bringing the hotel’s TripAdvisor score up from 48 to 17, and has been instrumental in improving staff satisfaction. Kaddoura helped initiate upselling opportunities to achieve a substantial amount of additional revenue in 2017 compared to the same time period in 2016.
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