Bill Keffer, general manager, JW Marriott Marquis Hotel Dubai

Throughout his tenure at JW Marriott Marquis Dubai to date, Bill Keffer has led a team of more than 1,500 associates to provide exceptional and memorable experiences and drive revenue across all departments, leading Marriott International to award him the Operational Excellence General Manager Award in 2016 in Middle East and Africa. He is also greatly respected within the market as an industry leader and is a regular spokesperson for the hospitality landscape in Dubai. Keffer has led the significant increase in F&B revenue YOY in a saturated market, where new outlets and concepts are constantly opening. F&B outlets at JWMMD have also won 16 regional awards in the last 18 months. He has led RevPAR Index Growth YOY in a challenging declining market, where supply is ever increasing, and has improved associate satisfaction & engagement from 2016 to 2017.

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