Of the total 682 rooms, 555 have been renovated. The remaining are mainly suites, which will be renovated in the coming months, he told Hotelier Middle East.
The staff canteen too has received a major overhaul with added facets including a brand new salon, meeting room, and a social room.
THE CONCEPT
Guest feedback and comments were the pillars of the room renovations process, Safa tells Hotelier. “We listened to our customer needs and the changes are dynamic. We mainly focused on integrating technology in the rooms along with the comfort and sleep factors. We went through a lot of steps to make the room more comfortable for our guests, be it the colours they prefer, the lighting, the décor, the bedding, and the layout.
“We took in all the guest suggestions and worked on that to bring them a brand new product that suits their needs and wants. We came up with this fantastic product in the guest rooms, completely brand new.”
The hotel’s main lobby was refurbished in 2016; the furniture and carpet was replaced to give a more modern look while maintaining its Arabic thematic scheme.
THE RESULT
Safa pointed out that the renovations have been genuinely appreciated by the regular guests, and said: “We have been receiving excellent feedback post renovations, from the guests even though the work has just been completed. The comments are great, it’s nice to know our regular patrons and guests like the new product and we are very excited to have this iconic building.”
He also said: “We have also done some work in the Italian cafe, Andiamo as well as the staff canteen, which is still ongoing.
“The main motive behind the renovations was to maintain our legacy that we have achieved in the past 14 years and keep it up to date and to the latest needs of our guests. The engineering team worked very hard and took into consideration minute details. Many mock up rooms were created for try-outs; we wanted to make sure we offer our guests the very best.”
Keeping Hyatt’s higher purpose was the hotel’s GM's core focus, which is — ‘We care for the people so that they can be their best’, Safa said.
| Advertisement |