1. Don’t be driven by fear — ensure that you have a robust threat assessment procedure in place.
2. Ensure that your crisis plans are in place and rehearse them.
3. Be visible — this gives your guests peace of mind and deters some of the criminal activity.
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4. Don’t let your security operation intrude on the guest experience.
5. Where possible, build security features into the guest experience.
6. Train your existing employees to identify and act upon anything that is suspicious.
7. Ensure that third party security providers are trained in guest interaction by the hotel.
8. Outsource specialist tasks like perimeter patrols and vehicle checks.
9. Be sensitive where you position guards and CCTV cameras – guests still need to feel relaxed in the hotel
10. Ensure your security operation is agile – can you extend the scope of your operation quickly if new threats emerge?
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