Hotelier Middle East - HotelierMiddleEast.com

Burj Al Arab receptionist takes home AICR award

Posted by: ily
20 Nov 2009
It takes skill and diplomacy (in addition to training and support from team mates) to make every guest happy -- it's not an easy job by a long shot, so everyone who can excel in this role must be a very special person. Congratulations to all the participants and especially to the winners.
Posted by: El Sayed
19 Jan 2010
It is really good to see this job being finally appreciated and recognized. Front office has been methodically ignored in the past years and is by no means in the focus of attention of most current general managers in the middle east. Most of the region's GMs just take it for-granted that anyone can do this job and fail to see what skills, experiences and above all character that are required. Even the awards of hotelier middle east skip the receptionists and the Front desk as as section that is somehow unworthy of awards. It is really the time for this to change and for Front Office to be recognized for the important role it plays in the overall success of the hotel.....




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