59% of jobseekers look to leave their hotel group |
59% of jobseekers look to leave their hotel group |
Arrivals to Oman to increase at a CAGR of 5%, fuelled by visitors from India who accounted for 21% of total arrivals in 2018
Giga-projects is one of six different streams created by Saudi's Public Investment Fund (PIF) around which it has structured its investment plan
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The Remede Spa will offer private healing sessions and a group healing class hosted by Guru Made Sumantra
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Sheraton Grand Hotel, Dubai will go dark for one hour on March 30, as part of the Earth Hour 2019 initiative
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Located next to five-star hotels, the development includes seven key districts spanning more than 2.4km of waterfront walkways
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Marriott Internationals’ Aloft Kuala Lumpur Sentral has employed Rubel Miah as its general manager.
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A high rise hotel close to Makkah in Saudi Arabia caught fire, officials from the Kingdom’s fire services have announced.
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To raise awareness about disposable plastic pollution, Abu Dhabi’s Jumeirah at Saadiyat Island Resort will be hosting a swimming competition — Swim for clean seas.
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10 Oct 2010
Retaining great staff occurs when the staff know they are valued. Recruiting great staff takes time and effort to build a reputation first that you value your staff. Too many managers come and go and are measured on short term gains for the company, instead of by what long term plans they have in place for the growth of not just the company but for staff too. So when head office dictates policy on short term financial gains and budget slashing we have a dissilusioned workforce, hence most wanting to move. Dean Sanders www.service-superstars.blogspot.com
11 Oct 2010
The research is available for download here: http://response.catererglobal.com/content/ATMResearchPaper
11 Oct 2010
After 30 years in the service industry, of which 15 have now been in hospitality, I can share with you as a GM for one of the big three national brands, especially in light of the economic conditions, over 90% of the "ownership and corporations" cares nothing for quality staff retention. it's all about the bottom line, and humans on all levels are expendable (including GM's) Only select owner/operators have any desire to retain quality staff. I have personally been witness to losing excellent "on brand" associates that go above and beyond.....over a Corporate, regional's owners refusal to pay a .50 cent hourly increase or $1,200 a year for mid level managers. Hotel Corporations and Franchisees feel that there are plenty of humans seeking employment at lower costs than they are currently paying (non union) The latest disturbing trend by corporations is to run hotels without GM's whilst advertising the position, and paying AGM's/Op/s to run the hotel for significant periods of time. The only people who truly care about retention with hospitality workers, are a select hand few that understand their mission and vision is based as much on the quality of the team as well as rev par. The bottom line reason for this is there is no long term approach...Hotel companies, asset managers, owners, only want to make significant profit, flip the asset, and do it again...humans are simply a neccesary evil to accomplish their mission. By the way...I am a fortunate GM with a great team, paid very well, and working 70 hours a week to justify it.