2. Influence of consumer ratings
“Websites such as Trip Advisor will continue to push hotels to become better attuned to customer’s needs. It is no longer about what we say about ourselves in a brochure that maters, it is what our reviewers say. We need to listen to our guests and even though not every review can be positive, hotels need to acknowledge issues and work to fix them.”
Ali Hamad Lakhraim Alzaabi, President and CEO of Millennium & Copthorne, Middle East and Africa.
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Jan 7, 2012 , Malaysia
It is evident that e-business for hotels every where in the world will improve so much. This new channel of business does provide convenience, efficiency,less hassle although it is not so service friendly despite we are in the service industry. Travellers nowdays would prefer conveniece and speed...
Jan 5, 2012 , United Arab Emirates
Due to online bookings, customer convenience and new promotion and marketing strategies by the hotels, the trends in the Middle East would improve which would benefit the progress of UAE and would also attract more tourists in the region.