4 Don’t forget: You can now reply to guest reviews on many more sites than just TripAdvisor, e.g. Expedia and Hotels.com – make sure your voice is heard. Also check your feeder markets to see whether they have popular review websites and understand which sites carry more weight in your target markets, e.g. HolidayCheck is very influential in Germany, Holidays Uncovered is fairly popular in the UK.
5 Start sharing your hotel’s positive online reviews with your fans and followers via Facebook, Twitter or Google+ – or go a step further and share paper-based comments, too, like the Hatta Fort Hotel on Facebook. Regularly remind your Twitter, Facebook, LinkedIn, or Google+ connections to provide feedback – you’ll be surprised how many positive comments you get.
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Aug 6, 2014 , United Arab Emirates
Hello there! My sincere apologies, but I only saw your comment today - there's sadly no automatic notification for comments on online articles. For the benefit of colleagues in similar situations: It's very rare for TripAdvisor not to publish management replies and / or not even to give you a re...
Oct 22, 2012 , United Arab Emirates
Our management team is all for replying to Trip advisor, but once, following a very nasty comment guest comment which sounded like a scam, Trip advisor never published the reply from our side. And it was impossible to get in touch with anyone from the website. Do you have any tips concerning this...