11 Hosted PABX
For many hotels one of the largest capital expenditures has been PABX (Private Automated Branch Exchange). This telephone network is commonly used by call centres and hotels.
It allows a single access number to offer multiple lines to outside callers while providing a range of external lines to internal callers or staff — hence dial 0 for reception, or 9 for an outside line! Back in the ‘good old days’ revenue from guest telephone calls more often than not justified the large initial capital outlay for a PABX system.
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Yet with the arrival of the mobile phone came the death knell for the PABX revenue stream as hotels looked just to cover costs. The solution – hosted PABX.
The model is based on minimal upfront costs and the provider is paid on a monthly subscription basis. This can also be based on a preceding month’s occupancy. Putting the model together can be complicated but it does offer a viable alternative to hoteliers who have an outdated PABX system.
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Feb 5, 2013 , Singapore
Hi Dilip, i thought your comment was pretty interesting. I agree with you that hotels needs to start implementing more tools and technology to improve guest satisfaction. Also, Thanks for the tip on the Geteco tool you mentioned in your comment. I just visited their website and I must add that it...
Jan 23, 2013 , Singapore
An interesting read. Hotels consider guest satisfaction as one of the most important aspects within the hotel industry. There have been an emergence of tools and gadgets that have come up in recent times for hotels to use to better equip themselves for improving guest satisfaction levels. Being i...