14 Multi-functionality
With all the demands for technologically advanced rooms it is little wonder that many hotels end up with a jumble of systems.
Fortunately there are now companies that offer multi-functionality platforms that cut through the mess.
| Advertisement |
Swisscom Hospitality is one such company and it has launched a generic application programming interface (API) that enables hotels to achieve full service integration between their guest room entertainment systems and mobile guest applications on the one hand, and their POS, property management and back-office systems on the other.
In parallel, Swisscom Hospitality has developed an HTML5 application, allowing leading TV and set-top-box manufacturers to interact with its in-room entertainment solutions.
It can be used by any mobile application vendor to interface with Swisscom Hospitality’s IPTV, ConnectedHotel TV or any third-party IP application on a Swisscom-managed network.
As a result, hoteliers have complete freedom when selecting their application providers and mobile guest application development partners, whilst at the same time being able to count on Swisscom Hospitality’s proven reliability and service management.
Article continues on next page ...
Search our database of more than 2,700 industry companies
Feb 5, 2013 , Singapore
Hi Dilip, i thought your comment was pretty interesting. I agree with you that hotels needs to start implementing more tools and technology to improve guest satisfaction. Also, Thanks for the tip on the Geteco tool you mentioned in your comment. I just visited their website and I must add that it...
Jan 23, 2013 , Singapore
An interesting read. Hotels consider guest satisfaction as one of the most important aspects within the hotel industry. There have been an emergence of tools and gadgets that have come up in recent times for hotels to use to better equip themselves for improving guest satisfaction levels. Being i...