18 COMPANY FOCUS: Jumeirah
Jumeirah has delivered a number of key projects this year aimed at improving the way it operates as a business.
One of the most important projects has been in the Enterprise resource planning (ERP) space, an area largely invisible to guests, and this included improvements to the way the company budgets and forecasts, as well as the way it manages procurement.
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“We have also successfully implemented a number of initiatives in the area of CRM, allowing us to deliver the levels of service that Jumeirah is renowned for through state-of-the-art technology,” explained Floor Bleeker, vice president business solutions at Jumeirah Group.
“In 2012 we introduced the mobile version of Jumeirah.com, and have implemented free Wi-Fi in some of our hotels’ limousines in the UAE, allowing guests to stay connected even when on the road with us.
This year will also see the launch of a beta version of phase 3 of www.jumeirah.com, as well as mobile and tablet apps for some of our hotels, allowing guests to order in-room dining, etc.”
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Feb 5, 2013 , Singapore
Hi Dilip, i thought your comment was pretty interesting. I agree with you that hotels needs to start implementing more tools and technology to improve guest satisfaction. Also, Thanks for the tip on the Geteco tool you mentioned in your comment. I just visited their website and I must add that it...
Jan 23, 2013 , Singapore
An interesting read. Hotels consider guest satisfaction as one of the most important aspects within the hotel industry. There have been an emergence of tools and gadgets that have come up in recent times for hotels to use to better equip themselves for improving guest satisfaction levels. Being i...