2 Cloud Computing
Well, let’s be honest from the start, cloud computing is nothing new. In fact it has been around since the 1980s.
But in 2012, it has come to the fore in the hospitality sector. Cloud computing Software as a Service (SaaS) or ‘on-demand software’, is a software delivery model in which software and associated data are centrally hosted on the cloud.
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SaaS has become the default delivery model for many business applications, including accounting, collaboration, CRM, invoicing and human resource management.
Essentially, it allows firms to negate the initial financial cost of investing in new hardware; they simply ‘rent’ the space on the providers’ servers. Space they don’t use they don’t pay for.
Furthermore, it allows for an increasingly seamless system that can be accessed across the globe without issues of lag and linking up internal servers.
This allows for greater guest interaction, more targeted campaigns and a more robust centralised reservation system. An added bonus is that it alleviates the risk of a major disaster hitting the hotel’s own hardware whereby all data is lost.
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Feb 5, 2013 , Singapore
Hi Dilip, i thought your comment was pretty interesting. I agree with you that hotels needs to start implementing more tools and technology to improve guest satisfaction. Also, Thanks for the tip on the Geteco tool you mentioned in your comment. I just visited their website and I must add that it...
Jan 23, 2013 , Singapore
An interesting read. Hotels consider guest satisfaction as one of the most important aspects within the hotel industry. There have been an emergence of tools and gadgets that have come up in recent times for hotels to use to better equip themselves for improving guest satisfaction levels. Being i...