3 Trip Butler
While not strictly limited to hotels, TripButler is a new device that is aimed at reducing extortionate roaming costs associated with using mobile phones and Wi-Fi devices abroad.
An Austrian start-up has created this small pill shaped unit so it fits in the user’s hand or pocket, and uses local mobile carrier partners to provide data at a fraction of the cost of a roaming mobile phone. The unit can support up to five devices at a time so it is perfect for a family travelling together or a small group of friends.
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Customers can order a device in advance of their trip and have it delivered to them or to their hotel so it is ready to use once they arrive.
This is the sort of service that can save people large sums of money, particularly if they are on business. It’s a useful stopgap before roaming charges are reduced and is also a chance for a hotel to provide a value-add to a customer.
Guests are always impressed with the little touches that provide convenience and reduce costs. For a small outlay from the hotel, this is certainly a product to consider offering if exceeding expectations is high on your agenda.
If you’re one of the hotels yet to offer free wi-fi, it could help reduce complaints on this topic too.
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Feb 5, 2013 , Singapore
Hi Dilip, i thought your comment was pretty interesting. I agree with you that hotels needs to start implementing more tools and technology to improve guest satisfaction. Also, Thanks for the tip on the Geteco tool you mentioned in your comment. I just visited their website and I must add that it...
Jan 23, 2013 , Singapore
An interesting read. Hotels consider guest satisfaction as one of the most important aspects within the hotel industry. There have been an emergence of tools and gadgets that have come up in recent times for hotels to use to better equip themselves for improving guest satisfaction levels. Being i...