5 Virtual Concierge
Du has been making great strides in supplying the hospitality industry with relevant technology solutions that promote business growth and provide the ‘wow’ factor.
One of these solutions is the Virtual Concierge said vice president, marketing (enterprise segment), commercial, for du, John Lincoln.
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“The hotel industry is growing at a phenomenal rate, much quicker than most other sectors, so it is a great time to focus on hotels and hospitality,” he said.
“Virtual Concierge is a brand new service, but we believe that many, many hotels will use it and a lot have been interested so far. They can have a kiosk in the lobby or somewhere else in the hotel, and guests could go in and use it to find out information using our video conferencing technologies.”
The virtual concierge service uses cloud computing technology. Customers will be able to go onto a hotel’s website and do things like take a complete tour of the hotel with a 360° view or look at menus. They can also use du’s servers to store that information.
“Hotels need space to store their servers, and the more users and data, then the bigger the servers,” Lincoln asserted.
“One hotel I’ve come across in Dubai was storing its servers in the basement, and it was on a sea-front front. What happens if the water level rises?”
The Virtual Concierge also helps hotels keep track of customers and understand the demographics.
Finally, Lincoln said the main benefit is that “we control it all from a central location; the hotels don’t need to invest in expensive equipment”.
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Feb 5, 2013 , Singapore
Hi Dilip, i thought your comment was pretty interesting. I agree with you that hotels needs to start implementing more tools and technology to improve guest satisfaction. Also, Thanks for the tip on the Geteco tool you mentioned in your comment. I just visited their website and I must add that it...
Jan 23, 2013 , Singapore
An interesting read. Hotels consider guest satisfaction as one of the most important aspects within the hotel industry. There have been an emergence of tools and gadgets that have come up in recent times for hotels to use to better equip themselves for improving guest satisfaction levels. Being i...