9 Tablets
The tablet has been around for some time now, but 2012 is the year that hoteliers really embraced the device.
One example is at The Torch Doha, which has launched iPad services in all 163 rooms and suites. It offers guests customised in-room control options such as: lights control, curtain operation, access the internet on iPad and TV, and manage their hotel account.
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Hotel manager at The Torch, Sherif Sabry said the property had “re-defined the idea of luxury service in Middle East hospitality”.
“Introducing the iPad system in all rooms and suites shows our vision focuses on guest convenience, control and speed of service. Guests can now enjoy a new found autonomy while we streamlined our operation,” he added.
Another system that uses the iPad is the iRis Sommelier, implemented at Kempinski Hotel Corvinus in Budapest.
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Feb 5, 2013 , Singapore
Hi Dilip, i thought your comment was pretty interesting. I agree with you that hotels needs to start implementing more tools and technology to improve guest satisfaction. Also, Thanks for the tip on the Geteco tool you mentioned in your comment. I just visited their website and I must add that it...
Jan 23, 2013 , Singapore
An interesting read. Hotels consider guest satisfaction as one of the most important aspects within the hotel industry. There have been an emergence of tools and gadgets that have come up in recent times for hotels to use to better equip themselves for improving guest satisfaction levels. Being i...