The Qatar Tourism Authority (QTA) have recognised six hotels for their level of service as part of its “Hotels Quality Rating Program” which involved mystery guests testing the services and facilities of hotel across the country during two to three day stays.
H.E. Eng Issa Bin Mohammed Al Muhannadi, chairman of Qatar Tourism Authority, presented the awards to representatives of hotels that received a rating of 90% and above in a ceremony held at QTA’s headquarters that was attended by officials from the QTA and across the local hospitality industry.
“We congratulate the winning hotels on this award that reflects our appreciation of the hospitality industry’s efforts in enhancing the level of services offered in Qatar. This program is one in a series of initiatives carried out by QTA to ensure the highest quality within the hospitality and tourism industries. The award showcases the excellence of the winning hotels and will drive industry players to raise the quality of offerings. We look forward to welcoming new hotels in the upcoming year,” said H.E. Eng Issa Bin Mohammed Al Muhannadi.
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The winners of the “Hotel Quality Standards Award” awarded at the ceremony included the Kempinski Residences & Suites, Doha Hotel; The St. Regis Doha; the Oryx Rotana Hotel; the W Doha Hotel & Residences; the La Cigale Hotel; and the Wyndham Grand Regency hotel.
The “Hotels Quality Rating Program” was based on a rating system that evaluated each hotel across a wide number of criteria including service pre-arrival, service while on-site, food & beverage, rooms, public areas, business services, leisure facilities, cleanliness, respect for privacy and safety/security.
The program employed mystery guests who randomly selected hotels in Qatar and tested their services and facilities beginning from the booking process to the level of the services and the facilities of the hotel, including the staff’s ability to resolve fabricated problems. Each mystery guest then completed a full technical report evaluating the hotel and its services which was used as a basis for the final awards.
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