Makkah Hilton & Towers, located in the Holy city, reported strong occupancy during the Hajj period, welcoming thousands of pilgrims at the property.
To accommodate the vast influx of guests during the busy period, the hotel introduced a series of key working changes across the hotel.
The entire team, including back of house departments, were briefed and trained on the comprehensive and vital operational procedures and etiquette, while the hotel also liaised with tour operators and local authorities to ensure it could offer guests the most up to date advice on bus schedules and travel routes.
| Advertisement |
Makkah Hilton & Towers general manager Shuja Zaidi said: “Hajj is by far our busiest time of the year and a key season for the travel and tourism industry in Makkah and Saudi Arabia. With Hajj being such a significant period for us, preparations began immediately following Ramadan.”
During the busy Hajj period, Makkah Hilton & Towers contracted a further 50 employees to support the increased occupancy and the thousands of guests per day, while the team served more than 4000 breakfasts daily.
“Providing expert hospitality and service in addition to guidance and advice, is our primary commitment, and by doing this we allow our guests to relax and enjoy the spirit of the pilgrimage,” added Zaidi.
Guests had the option to pray with views over the Holy Haram in two air-conditioned and carpeted 20,000 seat prayer halls as well as well as dine at a number of international restaurants at the luxury hotel.
Search our database of more than 2,700 industry companies
