CASE STUDY 1
The company: Four Seasons
The training initiative: The Dynamic Leadership Programme (DLP)
Objective
To develop leadership skills of management across Four Seasons and to transfer those newly-acquired insights to the hotel teams.
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Strategy
The Dynamic Leadership Programme (DLP) is a tailored Four Seasons training programme and within each Four Seasons property, 30+ managers sit in a room to work together on developing their leadership skills.
The three-day programme focuses on analysing individual managers’ experiences and the choices they have made as leaders. At its core it is a more reflective and psychological level of analysis and approach to leadership, removing participants from the day-to-day and giving them leadership insights.
Results
For Four Seasons Hotel Doha, the DLP programme inspired the next-level leadership and as a result, each division head prepared an ‘Action Plan’ for their departments in which they transferred their newly-learned skills to their teams.
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