Almost one fifth of workers employed in the UK hospitality industry steal money they have received from customers as tips at least twice a month, research has suggested.
A survey by security products supplier Versapak of 2,107 hospitality workers who are regularly tipped found that 19% were taking the money rather than sharing the profits equally with co-workers.
Meanwhile, 8% of respondents admitted they had taken money from a till in the past or short-changed customers in order to keep the difference.
Of those polled, 82% stated that, in their current jobs, tips were added up and divided between colleagues working during the shift, whilst the remaining 18% stated that they were allowed to keep the tips given to them personally by customers they had served or looked after.
Of the 82% who were the recipients of split tips, 33% were happy with the way tips were handed out, while over half 54% admitted they felt the system was unfair and they would prefer to simply keep the tips they made themselves. The remaining 13% admitted they saw benefits and advantages to each system of dividing tips.
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