Executive Housekeeper Forum Workshops
Workshop A: Developmental training
Leader: Pamini Hemaprabha, executive housekeeper, Kempinski Hotel, Mall of the Emirates
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Highlights: Hemaprabha shared the ABCDE rules which can be applied to any training session:
A) Attention – the first rule of training is to get people’s attention.
B) Break down – if you’re not going tell your people what they are going to take away in the next 10-15 minutes, they won’t pay attention.
C) Catch – throw questions in between. Never go like a train. Even trains stop at a station.
D) Do – make sure you bring someone up from the audience to do kinaesthetic learning (where learning takes place through a physical activity).
E) End – make sure whenever you end you thank the audience.
Workshop B: Recruiting the right talent
Leader: Piers Burton, executive director, Eagles Spearing Consulting
Highlights: The workshop was split into tips for getting the right staff in the first place, and then retaining them.
Getting the right staff:
- Getting the right staff involves summarising in the job description what a person will be expected to do, who they will work with and how performance will be measured.
- Draw together a detailed character profile including qualifications and experience.
- Determine your search methodology to target the best employees. You can choose from agencies, online portals, group websites, social media and professional recruiters.
How to retain talent:
- Salaries for housekeeping departments in the UAE are amongst the lowest in the world – managers need to look at other ways to keep staff motivated and engaged.
- Boosting engagement can be helped by designing personal development plans and training programmes and by recognising and rewarding hard work.
- Promote internally when there is an opportunity.
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