Kempinski Mall of the Emirates has installed Avaya Fabric Connect network to pave the way for the roll out of a range of new high-tech services.
It is the first major hotel brand in the region to deploy Avaya’s fabric-based networking solutions, which will allow the hotel to introduce a range of new applications and services for a more streamlined guest experience.
Kempinski Hotel Mall of the Emirates director of information technology, Prasanna Rupasinghe, said: “With Avaya and its partner Alpha Data, we imagined how a futuristic guest experience should be, and embarked on transforming the DNA that enables us to offer mobile, interactive, secure experiences that our guests deserve.
“The foundation of this is our new Avaya Fabric Connect network that is already enabling us to imagine, innovate and transform quickly and efficiently, today’s smart services and our future launch plans.”
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The network in theory could allow more than one million devices connected through the hotel infrastructure to access high-definition Internet Protocol television, premium wireless internet and other interactive room-services.
One of the most advanced services that could be provided is a two-way video feed between guests in their hotel rooms and the hotel’s shops, allowing guests to select items over video and have them delivered to their rooms.
A spokesperson for Avaya said: "Most hotels are moving toward delivering in-room TV services through the internet, which gives them greater flexibility. Video is going to be a huge part of making a guest’s experience now. Think of this as the first step of doing everything everyone dreams of doing in luxury hotels"
The new Avaya Fabric Connect network launched yesterday at Kempinski Mall of the Emirates.
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