What HR policies have you implemented since joining HMH?
We can proudly say that we provide beginners and established staff with world-class training and the necessary opportunities and environment for career development. At the heart of it all is our commitment to serving our guests better because the real secret to success in our industry is providing the best guest experience.
That often translates to how a staff member caters to a guest’s needs, which depends on how well the staff member is trained. HMH’s proven track record and excellent experience is reflected in our unique training modules, standards and policies.
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Interactive sessions, up-to-date programmes and a mix of nationalities bring richness and depth of international perspective to our trainings. We are committed to innovation and seek to foster a culture of entrepreneurship and ownership at all levels of employees.
My Best & Worst
The best advice I was ever given: Be yourself, trust yourself and always be honest to yourself.
My best career move: I don’t think that there has been one best career move, as at the time, each move has been the best move. What I do believe is that all the moves and experiences are cumulative and give shape to who I am today.
My worst career move: My first job in the Gulf. I arrived and shortly thereafter my boss was fired. Needless to say I left within a few months as well!
My worst HR nightmare: During the pre-opening of Sheraton Gaborone, tables and chairs were hired from an external company for a recruitment event. When we arrived there were lots of people outside sitting on the grass. When we went into the hall, there were no tables or chairs. The company had got the collection time and date wrong. They had collected the tables and chairs the previous evening! We got them back and finally got the tests rolling two hours later.
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