The Hotelier Middle East award for Front Office Person of the Year went to Felix Tochukwu Alozie, concierge at Radisson Blu Hotel, Dubai Media City.
Joining the company in 2010 as a housekeeping attendant, Alozie moved his way up through the company to front office in 2012. In his current concierge role, he prides himself upon going above and beyond the call of duty in achieving customer satisfaction, and has been commended by his seniors for his attention to detail in maintaining high standards.
"I’m completely overwhelmed," said Alozieupon receiving his award. "I feel so happy to make sure guests are always satisfied to the highest level. Im always positive and I always say yes to our guests needs."
Guests who have stayed at the Radisson Blu Hotel, Dubai Media City frequently comment positively on the level of service and personal attention provided by Alozie, describing the care they receive as feeling like "VIP treatment" and one guest even nicknamed him the "Mountain Mover" on Trip Advisor.
The Front Office Person of the Year Award was sponsored by Meat & Livestock Australia and presented by chef Tarek Ibrahim.
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Highly Commended nominee in this category was Wojtek Orlewicz from Amwaj Rotana.
Other shortlisted nominees included Shahazan Ahmed from Radisson Blu Hotel, Riyadh, Wojtek Orlewicz from Amwaj Rotana, Pius Kennedy Noronha from Centro Yas Island, Abu Dhabi, Rakesh Nayak from Mina A'Salam, Madinat Jumeirah, and Karim El Horr from Fairmont the Palm.
Alozie added that his management team is a big inspiration: "The bring out the best in everyone, and they have really motivated me a lot."
The Hotelier Middle East Awards took place at the InterContinental Dubai Festival City, on Wednesday, October 28, and was James Bond-themed, with the Aston Martin DB10 from the latest Bond movie Spectre present at the event.
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