Mr & Mrs Smith

Maintaining strong relationships with local law enforcement authorities was also an essential element of the job, Brun added.

"We have very good connections with the police," she said. "They stop by for a coffee and a chat - I think people underestimate the power of networking in security."

While both Farah and Brun enjoy helping other people in their roles at the hotels, they said it was difficult to find an element of the job that they didn't like.

"Sometimes co-ordinating security and a five-star service is difficult," Brun said.

"Guests are expecting a five-star service, but if something goes wrong then it is our job to tell them that it has gone wrong."

"It does become quite difficult, because we do have to try and keep everyone happy," Farah added.

"Sometimes we have no choice - we simply have to say ‘no' [to guests]; but we have to do our best to keep them happy and perform to their expectations."

And the most unusual thing they have had to do in their role?

"When we have had to do unusual things, they are normally confidential so we can't really talk about them," Brun said.

 

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