The regional online travel market is forecast to almost double in value within the next two years, rising from US $18 billion to $35 billion by 2018, representing a need for efficient and automated travel agency processes according to Amadeus Gulf.
Amadeus Gulf is to launch a suite of robotics and touchless solutions to address the needs of the growing Middle East travel market, according to a company statement.
Amadeus Gulf managing director Graham Nichols said: “The touchless suite can automate many manual checks, tasks and processes within an agency, helping deliver seamless, super-fast and accurate levels of service.”
“The suite also helps our customers focus on travel inspiration and travel selling rather than pure fulfilment related tasks,” he added.
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The new technology aims to support travel agency management to reduce and control costs, increase quality and boost productivity - enabling agents to focus on customer service and revenue- generating activities.
Amadeus Touchless Solutions are built on a flexible, fully customisable automation platform, to help travel agencies process and better manage the time-consuming and complex tasks.
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