Who is the decision maker when purchasing supplies?
Faisal : We have a few prequalified suppliers for our regular supplies like guest amenities, housekeeping cleaning materials, food & beverage products, office stationery, printing etc., however for other immediate requirements, they are purchased in coordination with the relevant head of department and purchase and accounts department.
Freddy: We have a procurement committee consisting of the general manager, the department head initiating the order request, the materials director and director of finance. The materials manager presents a detailed comparison of the products in terms of quality, price and service record. Based on these factors the committee awards the order to the supplier who meets the required criteria.
Philip: There are guidelines and approved suppliers that are screened and agreed upon by the regional office. This provides a benchmark for all the hotels when they go out and purchase OSE items. This also ensures a centralised monitoring formula of quality and product consistency when it comes to sourcing key supplies such as amenities, IT, AV and similar related matters of suppling a hotel.
Mohamed: Beyond the day-to-day purchasing procedures for basic hotel essentials, the team as a whole will be encouraged to share their opinions and preferences, when it comes to reviewing new products and services. Reports are produced to give stakeholders the opportunity to justify and support their decisions. The decision maker changes due to the nature of the product or service to be acquired as well as the impact that selection may bring to the group as a whole.
Rattan: The decision maker for purchasing supplies within the Lemon Tree Hotel group is our head of central purchase, alongside the concerned departmen’t vice president.
Raji: It depends on the purchased items, if it is considered as an asset it goes into “CAPEX” and needs top management approval, such as furniture and heavy equipment etc. If it is normal operational supply items, the general manager should make the purchasing decision, after involving department heads and the purchasing department.
Moussa: When it comes to purchasing large quantities of any supply, it depends on the company’s procedures and standards. The industry’s norm requires the department head and the purchasing manager as well financial controller to conduct in-depth research and present a comparison to the general manager. The general manager will then make the final decision based on the comparison and analysis provided.
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