Are you in touch with housekeepers and meet or listen to their requirements? If so, what are some of the key takeaways in recent times?

Nalan: In our industry and business practice it is inconceivable to not to meet or listen to our customers’ or housekeepers’ requirements. In the past we introduced new colour and material combinations, incorporated unique design details to our products, shortened our shipment times, added flexibility to our payment terms and so on — all initiated by our customers’ requirements. We see this communication as an integral part of doing business in the hospitality sector.

Pinar: Absolutely, we care about the feedback we receive from housekeeping managers to improve our service and production quality. This is why we held a meeting in January 2016 in Qatar and invited all the housekeeping managers to the St. Regis Doha. It is the main reason to explain who we are, what we do and the kind of products and services we offer.

Khalid: We have seen an added emphasis on hygiene by housekeepers. An additional number of hotels are empowering their hygiene management and developing excellent initiatives around hygiene. This not only creates a positive image but also portrays a thoughtful approach towards staff well-being, which is ultimately reflected on how staff treats customers.

Khuram: We believe in providing solutions customised as per their requirements and developments. Based on our expertise, housekeepers whom we with work regularly look for quality and efficient delivery.

Robert: We are always in contact with housekeepers and recently attended the Hotelier Middle East Executive Housekeeper Forum in Dubai. One of the key areas where we focus is forecasting, which is key in order to give the best service possible to our customers. What we have seen recently is that the hotels need more consultation during the selection process as the range of product possibilities continues to evolve.

RELATED: Hotelier's first ever Housekeeping Report 2016 is now live! Click here to access the report. 

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